Evaluate Your OSC's Performance with Precision

Are you ready to truly understand how your Online Sales Counselors (OSCs) are performing? At Blue Gypsy Inc., we've partnered with Melinda Brody & Company, the leading sales shopping company in the building industry, to bring you an exceptional 45-day mystery shop to evaluate areas of opportunity for your online sales program improvement. This comprehensive assessment is designed to provide you with an in-depth look at your OSCs' effectiveness and efficiency in engaging potential buyers.

a tablet computer along with a shopping cart holding a house to represent online mystery shopping

How Our Mystery Shopping Works

Our mystery shopping program isn't just about evaluating—it's about empowering your team for success. Over the course of 45-days, we conduct detailed assessments of your OSCs customer engagement from the frequency of their messaging, diversity of their touch points, and speed to lead. All culminating in a live phone call to test their qualification skills, query skills, ability to assess a buyer’s needs, and ask for the appointment.

Here's what we offer

Detailed Simulations:

Melinda Brody & Company’s mystery shoppers interact with your OSCs as potential buyers, posing an initial inquiry and scenarios that your counselors might face daily.

Comprehensive Reporting:

We utilize the robust framework designed by Melinda Brody & Company to gather data on every aspect of the OSC interaction for the next 45 days. This includes response times, communication skills, follow-up efficacy, and the ability to engage and nurture potential leads.

Live Phone Shop:

The entire mystery shop wraps up with a live phone call to test phone presence and appointment setting skills.

Tailored Recommendations:

Based on the insights gathered from the mystery shop, we provide a detailed report with actionable recommendations. This report is designed to highlight strengths, identify areas for improvement, and suggest specific steps to enhance your OSC program.

Optional Onsite Shop:

Because of our unique relationship with Melinda Brody & Company you can use this shop as an opportunity to shop one of your sales agents. We can organize a carry-over of the shopping to a live shop of your onsite sales agent.

Benefits of Our Mystery Shopping Program

  • Realistic Feedback: Get a realistic view of how your OSCs interact with clients when they think they are engaging with real potential buyers.
  • Identify Training Needs: Discover key areas where your OSCs could benefit from additional training or coaching options.
  • Boost Conversion Rates: Use the insights gained to refine your strategies and improve your conversion rates.
  • Enhance Customer Experience: Ultimately, the improvements and optimizations you make will lead to a better customer experience, driving more sales and building a stronger reputation.

Why Choose Blue Gypsy?

At Blue Gypsy Inc., we understand that the foundation of a successful sales program lies in continuous improvement and adaptability. With our expertise and the detailed analytics from Melinda Brody & Company, we ensure that you not only see where your program stands but also where it could go.

Ready to Optimize Your OSC Performance?

If you're looking to take your Online Sales Counselors' performance to the next level, don't wait. Contact us today to schedule your 45-day mystery shopping program and start the journey towards sales excellence.

Inquire now to get started

with our Online Sales Counselor Mystery Shopping Program and turn insights into action for measurable improvements.

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