Don't Burn Out Your OSC

Look, I’ve been doing this since 2007. Back when I began as an OSC we did not have the same kind of marketing and lead generation as we do now. I worked for a builder that sold about 350 or more homes per year, and back then we said if an OSC was doing 20-25%…

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What's happening in September

September is always a busy time of the year! But lots of conferences, summits, webinars and podcasts have recently been released or are coming soon in the month of September, which is always great for learning and industry education. I’m lucky enough to participate in some of them! Now through the end of the year, …

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CRM Customer Relationship Management for new home builders

So, I get this question a lot! Or I get this statement… “We don’t want to change CRM’s because it integrates with our contract writing, purchasing, building etc… software we already have.” Here’s the thing.  Some of the companies tack on an inferior Customer Relationship Management tool, (CRM) so that you will utilize their entire…

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taking a big step toward setting up your online sales counselor program for new home builders

For smaller builders adding a new person to their team is a big step. So it’s important to start it out on the right foot. A professionally and properly implemented OSC program will convert digital traffic into appointments for onsite agents but it’s more than just a call center. The key factors in setting up…

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So you know, you are going to have days that are up and those that are down. This is true no matter what your business is and what you do. I’ve heard a lot of people this week seem to be having a bad week. Is it because Jupiter is in retrograde right now? Is…

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  It is amazing how much things change from week to week. This happens for a builder on a regular basis… but all too often we set up our follow up processes and don’t look at them that often. We rely on our marketing emails to give the latest information and our ongoing follow up…

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